The discipline of effective Operational Risk Management requires a tone from the top that speaks to the core issue:
Historically, financial institutions that have experienced security breaches or costly exposure to operational and other kinds of risks have tended to keep these incidents under wraps.
The conventional wisdom was that it was bad for the brand and bad for the business to talk about these situations. But times have changed –- the developments of the past couple of years in the financial services industry have served to demystify risk management in many ways. At the same time, with e-crimes and other kinds of online security breaches becoming more sophisticated and prevalent, some industry players are calling for more openness and collaboration as a way to try to identify and prevent attacks before they compromise critical customer information.
The growth of more sophisticated attacks on our critical infrastructure, exploits that compromise our "Personal Identifiable Information" (PII) and the risks associated with wrong, invalid or corrupted information will continue to accelerate. The loss events are directly tied to the speed and sophistication of the systems associated with people doing their daily tasks, whether it be a person operating a vehicle with computers on board or sensors designed to collect specific information, the systems are faster and more complex.
Sharing information to address the threats from transnational non-state actors who are organized and operating with the intent of exploiting vulnerabilities in the fabric of business have three places to focus their efforts on your systems and controls:
- Design
- Implementation
- Configuration
If business understands that these are three areas that the attackers are focused on, then perhaps they will realize that resources and manpower must be allocated to these key components of the enterprise defense. If you think about each loss you have incurred over the past year, the odds are that your attacker was able to exploit one of these three attributes. Think about it for a minute.
Even if your design is flawless in theory, overtime you may come to find that the wall is not tall enough, the fence not long enough or the door not strong enough. Even if your implementation follows the designers instructions you may find that the environment you operate in is too hot, too isolated or overwhelmed with chaos. Even if your configuration today is a one-to-one match for all known exploits the adversary is watching and monitoring your design and implementation. They are changing their tactics and "Modus Operandi" (MO) to fool you, scare you or to operate in complete stealth mode, until it is too late. This is known as irregular warfare:
When we say irregular warfare, what we're really talking about is a not so new, but newly formalized approach to dealing with challenges. It is a concept and philosophy properly considered in the strategic context that allows us to apply capabilities holistically to achieve desired effects. It's most unique characteristics are the focus on the relevant populations, support to sovereign partners and a linkage to our shared interests. It is a DoD activity not limited to SOF or dependent on a state of war.
Irregular Warfare “the concept” equips us intellectually to deal with a global environment that is characterized by broad ambiguities. These ambiguities are seen in the apolar nature of a world with multiple competitors; both state and non-state. Challenge causations that include crime, extremism and accelerating migration patterns and finally the interdependencies and interconnectivity of economies, communications and media systems and social networks. This is, without question, a highly complex challenge set and we, must be a more capable and sophisticated actor ourselves if we expect to protect our national interests.
